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Refund Policy

Effective Date: 09/25/2025
Company Name: SOpti Inc
Website: www.sopti.ai
Contact: admin@sopti.ai

1. Overview

At SOpti Inc, we strive to ensure that our customers are fully satisfied with our products and services.
This Refund Policy explains the conditions under which refunds may be granted for our software, subscriptions, or related services (“Services”).

2. Subscription and Payments

  • All subscriptions are billed in advance on a monthly or annual basis as per the selected plan.

  • Payments once processed are non-transferable and non-refundable, except under conditions listed below.

  • You are responsible for reviewing all plan details and trial periods before making a payment.

3. Eligibility for Refunds

A refund may be approved in the following cases:

  • Duplicate Payment: If you were charged more than once for the same subscription period.

  • Service Unavailability: If our Services were completely inaccessible to you for a continuous period exceeding 7 days (excluding scheduled maintenance).

  • Technical Issues: If verified, unresolved technical issues prevent you from using core features, and our support team fails to provide a resolution within 10 business days of your report.

Refunds will not be issued for:

  • Change of mind or unused subscription time

  • User-side technical or internet issues

  • Service interruptions due to account misuse or policy violations

  • Discounts, promotions, or free trials converted to paid subscriptions

4. Refund Request Procedure

To request a refund:

  1. Send an email to admin@sopti.ai with the subject line “Refund Request – [Your Account/Invoice ID]”

  2. Include the following details:

    • Full Name

    • Registered Email Address

    • Invoice Number or Payment Reference

    • Reason for Refund Request

  3. Our team will review your request within 5–10 business days and notify you of the outcome.

If approved, the refund will be processed to your original payment method within 7–14 business days, depending on your bank or payment gateway.

5. Cancellation Policy

  • You can cancel your subscription at any time from your account dashboard or by contacting admin@sopti.ai.

  • Cancellation will stop future billings, but the current billing cycle will continue until its end.

  • No partial refunds are provided for remaining days in an active subscription cycle.

6. Changes to This Policy

SOpti Inc reserves the right to modify or update this Refund Policy at any time. Updates will be posted on our website with a revised “Effective Date.”
Continued use of our Services after updates means you accept the new terms.

7. Contact Us

If you have any questions about our Refund Policy, please contact us at:

SOpti Inc
Email: admin@sopti.ai
Website: www.sopti.ai