Effective Date: 09/25/2025
Company Name: SOpti Inc
Website: www.sopti.ai
Contact: admin@sopti.ai
At SOpti Inc, we strive to ensure that our customers are fully satisfied with our products and services.
This Refund Policy explains the conditions under which refunds may be granted for our software, subscriptions, or related services (“Services”).
All subscriptions are billed in advance on a monthly or annual basis as per the selected plan.
Payments once processed are non-transferable and non-refundable, except under conditions listed below.
You are responsible for reviewing all plan details and trial periods before making a payment.
A refund may be approved in the following cases:
Duplicate Payment: If you were charged more than once for the same subscription period.
Service Unavailability: If our Services were completely inaccessible to you for a continuous period exceeding 7 days (excluding scheduled maintenance).
Technical Issues: If verified, unresolved technical issues prevent you from using core features, and our support team fails to provide a resolution within 10 business days of your report.
Refunds will not be issued for:
Change of mind or unused subscription time
User-side technical or internet issues
Service interruptions due to account misuse or policy violations
Discounts, promotions, or free trials converted to paid subscriptions
To request a refund:
Send an email to admin@sopti.ai with the subject line “Refund Request – [Your Account/Invoice ID]”
Include the following details:
Full Name
Registered Email Address
Invoice Number or Payment Reference
Reason for Refund Request
Our team will review your request within 5–10 business days and notify you of the outcome.
If approved, the refund will be processed to your original payment method within 7–14 business days, depending on your bank or payment gateway.
You can cancel your subscription at any time from your account dashboard or by contacting admin@sopti.ai.
Cancellation will stop future billings, but the current billing cycle will continue until its end.
No partial refunds are provided for remaining days in an active subscription cycle.
SOpti Inc reserves the right to modify or update this Refund Policy at any time. Updates will be posted on our website with a revised “Effective Date.”
Continued use of our Services after updates means you accept the new terms.
If you have any questions about our Refund Policy, please contact us at:
SOpti Inc
Email: admin@sopti.ai
Website: www.sopti.ai