Privacy Policy

1. Information We Collect

We may collect the following types of information:

a) Personal Information

Name, email address, phone number
Company name, role/designation
Login credentials (encrypted)

b) Device & Usage Data

IP address, browser type, operating system
Device identifiers and log files
Pages visited and actions taken within the app or web dashboard

c) Sensor & Operational Data

Real-time temperature, humidity, energy usage, and equipment vitals
Location and device-specific performance metrics
Alert and maintenance logs

2. How We Use Your Information

We use the collected data to:

Provide and maintain our services
Monitor and improve system performance
Send alerts, reports, and updates
Provide technical support
Comply with legal obligations

3. Sharing of Information

We do not sell or rent your data. We may share data only with:

Authorized employees and system administrators
Service providers for cloud hosting, data analytics, and support
Law enforcement or regulators, if legally required

4. Data Security

We implement robust security measures:

SSL encryption
Role-based access control
Regular security audits
Encrypted backups

However, no method of transmission or storage is 100% secure. We strive to protect your data but cannot guarantee absolute security.

5. Data Retention

We retain your data:

As long as your account is active
For a limited period after termination (unless legally required)
For analytics and service improvement (in anonymized form)

6. Your Rights

You have the right to:

Access, update, or delete your personal information
Request a copy of your stored data
Opt-out of non-essential communications

To exercise these rights, email us at: privacy@csvitals.com

7. Cookies and Tracking

Our platform may use cookies and analytics tools to:

Improve user experience
Track session activity and preferences

You may disable cookies via browser settings, but some features may be limited.

8. Children’s Privacy

Our services are intended for business use and are not directed at children under 13. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on our website with a revised “Effective Date.” Continued use of our services after updates means you accept the new terms.

10. Contact Us

If you have questions or concerns, contact us at:

CSVitals Analytics
Email: privacy@csvitals.com